2623 Camino Ramon
San Ramon, CA - 94583.
Social Search and Social Q&A
With the popularity of social networking sites like Facebook and Twitter, people are increasingly turning to their online social networks to fulfill their information needs. I am interested in the broad area of social search, which is the augmentation of Web search activities through social interactions and feedback from social networks. The research question I'm exploring is "How are people using their online social networks to fulfill their information needs?"
I have conducted two studies of information seeking in online social networks, The first study analyzed Q&A behavior on Twitter. The other study examined reputation and authority on social Q&A site Quora .
Paul, S.A., Hong, L., and Chi, E.H. (2012). Who is Authoritative? Understanding Reputation Mechanisms in Quora. Collective Intelligence 2012. Cambridge, MA.
Paul, S.A., Hong, L., and Chi, E.H. (2011). Is Twitter a Good Place for Asking Questions? A Characterization Study. ICWSM 2011, Barcelona, Spain.
Collaborative Web Search
People often search Web sites collaboratively for tasks like planning a family vacation or finding health care information. I studied how users make sense of search results found during collaborative Web search tasks with Merrie Morris at Microsoft Research, Redmond, WA.
We studied how groups find, share, and made sense of information using a collaborative Web search tool called SearchTogether. I developed a visualization tool, CoSense, that helps visualize information found during collaborative Web search tasks.
Paul, S.A., and Morris, M.R. (2011). Sensemaking in Collaborative Web Search. Human Computer Interaction Special Issue on Sensemaking, 26(1), 38-71.
Paul, S.A., and Morris, M.R. (2009). CoSense: Enhancing Sensemaking for Collaborative Web Search. CHI 2009, Boston, MA. Best paper nominee
For my dissertation, I conducted an ethnographic study of collaborative sensemaking among healthcare providers in the emergency department of the Penn State Hershey Medical Center. A challenging aspect of the work of doctors, nurses, and other clinical and non-clinical staff in the emergency department is making sense of dynamic and unfamiliar situations using a variety of information sources. I drew on my ethnographic study to provide insights into how interfaces can be designed to support sensemaking during collaborative information seeking tasks.
Isenberg, P., Fisher, D., Paul, S.A., Morris, M.R., Inkpen, K., Czerwinski, M. (2012). Co-located Collaborative Visual Analytics Around a Tabletop Display. IEEE Transactions on Visualizations and Computer Graphics, 18(5), 689-702.
Paul, S.A., and Reddy, M. (2010). Understanding Together: Sensemaking in Collaborative Information Seeking. CSCW 2010, Savannah, GA. Best paper nominee
Collaborative Information Seeking and Sharing
In recent years, researchers have uncovered the collaborative nature of information seeking in domains ranging from library use to hospital intensive care units. I have studied how groups find, seek, share, and use information, especially in the healthcare domain.
Reddy, M., Paul, S.A., Abraham, J., McNeese, M.D., deFlitch, C.J., and Yen, J. (2010). Challenges to Effective Crisis Management: Using Information and Communication Tools to Coordinate Emergency Medical Services and Emergency Department Teams. International Journal of Medical Informatics, 78(4), 259-269. Diana Forsythe award
Zhu, S., Abraham, J., Paul, S.A., Reddy, M., Yen, J., Pfaff, M., and deFlitch, C.J. (2007). R-CAST-MED: Applying Intelligent Agents to Support Emergency Medical Decision Making Teams. 11th Artificial Intelligence in Medicine Conference (AIME 2007), Amsterdam, The Netherlands.